QUALITY ATTRACTS QUALITY

Quality Process Manager

Certification Course Quality Process Manager

Discover the key competencies in quality process management with our specially designed course. In a rapidly changing business world, the ability to manage processes efficiently and effectively is invaluable. Our course offers you comprehensive training in this area, combined with practical applications and current case studies. Whether you want to expand your existing skills or acquire new knowledge, our course is the ideal starting point. 

Course Contents:

Introduction to Quality Process Management: Basic concepts and significance in the business context.
Lean Management and Six Sigma: Understanding and application of Lean principles and Six Sigma methods.
Process Mapping and Modeling: Techniques for representing and analyzing business processes.
Quality Standards and Norms: Overview of ISO 9001 and other relevant quality norms.
Risk Management in Processes: Identification and minimization of risks in business processes.
Continuous Improvement Methods: Tools and strategies for the continuous optimization of processes.
Customer-Oriented Process Design: Designing processes that aim for maximum customer satisfaction.
Measurement and Analysis of Process Performance: Methods for evaluating and improving process efficiency.
Change Management: Strategies for the effective implementation of process changes.
Project Management in Quality Area: Basics and techniques of project management.
Digital Transformation and Process Management: Role of digital technologies in process optimization.
Leadership and Team Management: Development of leadership competencies for process managers.
Practical Case Studies: Analysis of real-life case examples for deepening the learned concepts.
Final Project: Development and presentation of your own process optimization project.

Target Audience

  • Quality Management Professionals: Those who want to expand their knowledge in process management. 
  • Team Leaders and Managers: Executives who want to optimize processes in their teams or departments. 
  • Process Engineers and Consultants: Experts specializing in the analysis and improvement of processes. 
  • Graduates and Career Starters: Newcomers aiming for a career in quality and process management. 
  • Operational Staff: Individuals who want to understand and improve processes in daily business operations. 

Learning methodology

  • Exchange & teaching discussions with the participants as well as the experts
  • Implementation of practical workshops based on case studies or directly on the example of one’s own company for an optimal knowledge and competence transfer to one’s own organization
  • Exchange & reflection of practical experiences of the participants and experts in comparison to the theory
  • Additional learning units to complement the contact lessons (literature study, forum discussions, sample assignments, etc.)

Course Duration

8 days / 64 hours / (4 modules) 
6 hours examination 

Costs

Course Costs: CHF 3840.-
Examination Costs: CHF 450.-

Please be aware that the certification course are currently only available in German.